Last Updated: March 1 2025

At Statewide Renovation Group, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services. By using our website or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information when you interact with our website or use our services, including:

• Personal Information: Name, phone number, email address, and other contact details you provide when requesting a quote, booking a consultation, or signing up for our services.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and the date and time of your visit.
• Cookies: We may use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our site.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide our services: We use the information you provide to process your requests, deliver our services, and manage your projects.
• To improve our website and services: Usage data helps us understand how visitors interact with our site, allowing us to make improvements and optimize your experience.
• To communicate with you: We may use your contact information to respond to your inquiries, send you service updates, or provide important information related to your project.
• Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about our services, offers, and updates. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in the email or contacting us directly.

3. How We Protect Your Information

We take the security of your personal information seriously and have implemented various measures to protect it, including:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission to ensure that your data is secure.
• Access Controls: We limit access to your personal information to only those employees or contractors who need it to perform their duties.
• Secure Storage: We store your personal information in a secure environment and use industry-standard safeguards to protect it from unauthorized access or disclosure.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services (e.g., contractors, payment processors, website hosting providers). These providers are contractually obligated to protect your information and only use it for the purposes for which it was provided.
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena, court order, or government inquiry.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons) to collect information about your browsing activities. This helps us improve our website and provide a more personalized experience. You can control the use of cookies through your browser settings, but disabling cookies may limit some features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: If any of your personal information is incorrect or incomplete, you can request that it be updated.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal or contractual obligations).
• Opt-out of Marketing: If you no longer wish to receive marketing communications from us, you can unsubscribe using the link provided in each email or by contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Statewide Renovation Group
Victoria-Wide, Australia
Email: info@statewiderenovationgroup.com.au
Phone: 1300 869 249 | 0431 373 354